• I Made Moh. Yanuar Saifudin STIKes Surya Global Yogyakarta
  • Hasniah Dina Universitas Gadjah Mada
  • Ina Laela Abdillah Universitas Gadjah Mada
  • Josepha Mariana Tamaela Universitas Gadjah Mada
  • Lusi Anika Universitas Gadjah Mada
Keywords: conflict management, clinical setting, hospital, nursing


Conflict is understood as an authentic part of life, which is sure to occur in all spheres of work, that work relations will be bad. To make a more conducive work atmosphere, a strategy is needed to manage conflict especially for conflicts in clinical settings involving various parties including the possibility of health workers. The literature review was conducted in electronic database including ScienceDirect, PubMed, and Sage Journals using a combination of search terms “Conflict Resolution AND Clinical Setting AND Hospital AND Nursing”. The result of this study said that conflict is one of problem that often occurs in any organization, for especially in the realm of the Hospital, which refers to an aggressive struggle to get the desired results and inhibit the achievement of others caused by several factors such as personality differences, values, limits unclear work, competition, decision making, poor communication. The way to overcome conflicts is accommodation by allowing other parties to get involved in problem solving, joint struggles in overcoming collaborative conflicts or actively seeking personal gain, but not bypassing and harming the interests of others. There are several factors that influence the success of overcoming Conflict in Clinical Settings, namely transparency, communication, listening and understanding.


Alshammari, H. F., & Dayrit, R. D. J. (2017). Conflict and Conflict Resolution among the Medical and Nursing Personnel of Selected Hospitals in Hail City, 6(3), 45–60.

Bingham, L. B. et al. (2004) ‘Emerging Systems for Managing Workplace Conflict: Lessons from American Corporations for Managers and Dispute Resolution Professionals’, Industrial and Labor Relations Review, 57(4), p. 615. doi: 10.2307/4126687.

Callanan, G. A. and Perri, D. F. (2006) ‘Teaching Conflict Management Using a Scenario-Based Approach’, Journal of Education for Business, 81(3), pp. 131–139. doi: 10.3200/JOEB.81.3.131-139.

Dalimunthe, S. F. (2014) ‘Manajemen Konflik Dalam Organisasi’, Palangka Raya Jurnal Studi Agama dan Masyarakat, 8(1), pp. 21–37. doi: 10.1007/s13398-014-0173-7.2.

Freedman, B. D. (2019). Risk factors and causes of interpersonal conflict in nursing workplaces : Understandings from neuroscience. Collegian, 26(5), 594–604.

Higazee, M. Z. A. (2015). Types and Levels of Conflicts Experienced by Nurses in the Hospital Settings. Health Science Journal, 12(6), 1–6. Retrieved from

Mckibben, L. (2019). Conflict Management : importance and implications. British Journal Of Nursing, 26(January 2017).

Morreim, H. (2015). Conflict Resolution in the Clinical : A story Beyond Bioethics Mediation, 843–856.

Patton M., C. (2014). Conflict in Health Care: A Literature Review. Internet Journal of Healthcare Administration, 9(1), 1. Retrieved from

Phillips, K. F., Mathew, L., Aktan, N., & Sandanapitchai, P. (2019). International Journal of Nursing Sciences The effectiveness of shared clinical teaching in nursing. International Journal of Nursing Sciences, 6(2), 211–215.

Purba, J. R., & Fathi, A. (2010). Kepala Ruangan Di Instalasi Rindu a Rsup H . Adam Malik Medan. 6–11.

Ramsay, M. A. E. (2001) ‘Conflict in the Health Care Workplace’, Baylor University Medical Center Proceedings, 14(2), pp. 138–139. doi: 10.1080/08998280.2001.11927749.

Saltman, D. C., O’Dea, N. A. and Kidd, M. R. (2006) ‘Conflict management: A primer for doctors in training’, Postgraduate Medical Journal, 82(963), pp. 9–12. doi: 10.1136/pgmj.2005.034306.

Wartini, S. (2016). Strategi Manajemen Konflik Sebagai Upaya Meningkatkan Kinerja Teamwork Tenaga Kependidikan. Jurnal Manajemen dan Organisasi, 6(1), 64.